What We Do

consulting & implementation services

Sales Cloud / Service Cloud / Experience Cloud / Pardot

/ Sales Cloud at a Glance

Everything you need to turbocharge your sales

Salesforce Sales Cloud is built to help businesses accelerate their sales process by efficiently managing their leads and closing deals faster. Sales Cloud equips your sales team with automation tools that help them focus more on selling and make informed decisions with valuable insights.

Account Management

Manage key accounts (organizations) in one place with relation hierarchy, manage account teams, track and prioritize top accounts for sales and marketing.

Contact Management

Easily access contact information and communication history with social data, organize & manage data with custom fields.

Opportunities Management

Easily move opportunities to specific pipelines with the to-do list, guide sales reps with exit criteria and opportunity probability, get visibility into products & pricing.

Pipeline Forecasting

Make informed decisions based on activities insights, enable data-driven decision making through executive dashboards.

Territory Optimization

Engage the right sales rep with the right customer to maximize conversion, identify colleagues & collaborators for faster selling with hierarchies & assignment rules.

Analytics & Reporting

Empower sales executives to track and analyze KPIs, identify performance gaps, optimize the sales process.

Demand Generation

Maximize conversion rates by capturing high-quality leads, enhancing personalized outreach, and collaborating with the marketing team.

AI/Cognitive

Make use of out-of-the-box AI recommendations for outreach, emails, next step, and hot leads.

Guided Selling

Create question-answer format selling steps to help sales reps select the right product and sell faster.

/ Service Cloud at a Glance

Everything you need for providing a delightful customer experience

Salesforce Service Cloud is built to help businesses enhance customer service experience by empowering their agents with powerful productivity tools. From individual agents to team managers, Service Cloud has easy to use tools, apps, performance dashboards, and AI-powered insights for everyone to get a panoramic view of every customer and serve them better.

Lightning Service Console

Maximize your agent s productivity by putting all the information they need about a customer in one place.

Case Management

Reduce case resolution time by streamlining your service processes and leveraging automation.

Knowledge Base

Empower your agents and customers with a comprehensive knowledge base to access, search, and find the right answers.

Service Process Automation

Create new processes with drag & drop feature, and speed up agents workflow by automating task assignments, email responses, field updates, and more.

Omni-Channel Routing

Increase efficiency by automatically routing cases to the right & available agents with real-time availability & insights.

Service Analytics

Make informed decisions instantly by leveraging predictive insights for better customer understanding.

Call Centre Management

Integrate calls (CTI) with your service cloud dashboard to know who s calling, log your calls, and call your customers without touching your phone.

Automation with Macros

Eliminate common and repetitive tasks by employing automation in your agents workflow so they can focus on important tasks.

Asset & Order Management

Arm up your agents with your customer s activities, orders, assets, and support history to give faster & better support every time.

/ Experience Cloud at a Glance

Everything you need for connected digital experiences

Salesforce Experience Cloud (formerly known as Community Cloud) is built to Integrate, customize and personalize your experience with customers, partners, or employees using support portals, forums, help centers, mobile apps, and more. Experience Cloud allows you to manage your content and communication in a CRM powered branded space.

Business Integration

Empower employee collaboration, partners communication, and customer support with all your data from any system in one place.

Personalization

Enable personalized feed and recommendations based on individual interests, needs, and behavior for a unique experience.

Customization & Branding

Create content library, portals, and apps right out-of-the-box with your branding and deliver a rich & branded digital experience.

Mobile

Access and collaborate anytime, anywhere, and from any device with powerful mobile apps.

Lightning Bolt

Build mobile-optimized portals and communities quickly using the drag-and-drop design and integrate with your business processes.

Topics

Access & Deliver rich information using up-to-date topics, simplified search, and relevant conversations.

Chatter Collaboration

Connect employees for better collaboration and increased productivity using tools built to capture organizational knowledge in one place.

Groups

Create a group for anything to share files, ideas, updates, and more in a structured manner.

/ Pardot at a Glance

Everything you need for B2B marketing automation

Pardot is a leading B2B marketing automation platform by salesforce to help businesses generate more leads, manage sales pipelines, and close deals faster by automating repetitive tasks. Pardot aligns Sales & Marketing teams to increase efficiency and achieve revenue goals.

Lead Nurturing

Automate emails and other marketing tasks using triggers and custom parameters for effective lead nurturing.

Personalized Content

Display customized offers and use targeted nurturing strategies to personalize the customer experience.

Monitor Prospects

Know what your prospects are doing with their in-depth activities data to tailor your conversations & sales pitches.

Engagement

Utilize branded landing pages and forms to engage your prospects with customized content.

Email Marketing

Create & launch effective email marketing campaigns to generate leads, drive sales, and increase customer engagement.

Marketing Integration

Seamlessly integrate your marketing activities like SEM and SEO to actively monitor, analyze, and improve your ROI.

Insights

Get actionable insights on customer lifecycle to improve your strategies and shorten the sales cycle.

Data & Reporting

Get all your sales and marketing data in one place to explore the possibilities and generate insightful reports.

Our Approach

Discover & Shape

Unlock Business Value

Analyze, Define, & Plan

Build & Transform

Realize Business Value

Design, Build, Integrate, & Test

Manage & Scale

Optimize Business Value

Deploy, Train, Run, & Maintain

Our Salesforce Services Suite

Solve your unique business challenges with us

4S advisory is a dynamic team of Certified Salesforce Consultants. We have 15+ years of experience in developing & implementing customized Salesforce solutions to help businesses overcome their unique challenges. Our cross industry knowledge and expertise gives us an edge to deliver innovative Salesforce solutions.

Consulting

We develop a comprehensive Salesforce roadmap for you by understanding your core requirements and problem statements.

Implementation

Get the right Salesforce implementation for your organization with our innovative thinking and business mindset

Development

We develop use-case-based Salesforce applications to streamline your operations and increase productivity.

Customization

We customize Salesforce according to your business challenges and industry vertical to ensure you make the most of it.

Integration

We integrate Salesforce solutions in your existing systems to centralize data, improve business processes, and enhance digital experience.

Managed Services

We provide end-to-end Salesforce solutions, including development, implementation, integration, training, and support.

Migration

Move to Salesforce from your existing CRM with secure data transfer and minimum interruption.

Support

We provide 24/7 support to ensure your teams keep moving ahead with efficiency.
Why work with us

Why work with us

Start your successful Salesforce journey with us